Senior Technology Trainer

Glaser Weil is seeking a Senior Technology Trainer who will lead the firm's technology training program across our offices. The successful candidate will deliver classroom, virtual and one-on-one training and lead adoption of new tools, including generative AI.

Responsibilities

· Plan and run the firm’s training calendar, including periodic in-person events at each office.

· Assess training needs through feedback from attorneys and staff, helpdesk trends and skill assessments.

· Lead technology onboarding for new hires and lateral attorneys.

· Deliver one-on-one, practice group and department training, in person and virtual.

· Lead user training and adoption for Microsoft Teams and Teams Phone.

· Build and deliver generative AI training for Harvey and Microsoft 365 Copilot, including prompting and responsible use.

· Train users on core legal applications

· Write firm-wide how-to tips, feature spotlights and notices of system changes.

· Create quick reference guides, videos and eLearning, and maintain Help Center articles.

· Administer the LMS and report on training participation and results.

· Lead training, communications and go-live support for new systems and upgrades.

· Take part in pilot testing and user acceptance testing for new applications.

· Reinforce security awareness, including phishing recognition and safe handling of client data.

· Provide application support and work with IT on testing and projects.

Qualifications

· 5+ years of technology training experience, preferably in a law firm.

· Advanced Microsoft 365 skills, including Teams, Teams Phone, and Word for legal documents.

· Experience with instructional design, eLearning tools and an LMS.

· Strong presentation and writing skills.

· Bachelor's degree preferred.

Technology Experience

Highly Desired: Harvey, Microsoft 365 Copilot, iManage, Aderant Expert Sierra, CompuLaw, Litera (including Litera One), Intapp, Windows Autopilot, Power Bi and BigHand BI.

Preferred: macOS and iOS.

Additional Information

· Periodic travel among the Los Angeles, Newport Beach and San Diego offices.

· Occasional early morning or evening sessions.

At Glaser Weil, You Can Count On

Glaser Weil fosters a collaborative, close-knit culture built on camaraderie, trust and strong professional relationships. Our business-casual, open-door environment is complemented by a comprehensive benefits package, including medical, dental, vision and life insurance, 401(k), parking, sick leave and vacation.

The base compensation range for this position is $100,000 - $125,000. These numbers do not reflect a successful candidate’s total compensation. Base compensation is only the guaranteed component of the total compensation package and does not include discretionary bonuses.

To be considered for a position, please submit a cover letter and resume to Francesca Brooks at fbrooks@glaserweil.com.

Please note: Glaser Weil will post open positions on our website. We will not accept unsolicited resumes and consider any resumé not received through our recruiting email or sent to anyone at the Firm outside the recruiting team to be unsolicited. Recruiters/search firms must have a written, executed agreement with Glaser Weil prior to submitting information regarding candidates. If a recruiter/search firm submits an unsolicited résumé, Glaser Weil will not be bound by that search firm’s terms or otherwise be obligated to pay any compensation in connection with the submitted candidate.